We are a friendly team and look forward to chatting with you about any issues that are of concern to your business
If you have an issue that you would like to raise with us, or are unsure about anything to do with our service, please phone us on 1300 402 602
The best practice complaints and appeals procedure has been put in place to ensure that our clients have a fair and unbiased avenue for raising complaints and appeals. If you feel that we have not done our best to satisfy your needs or you disagree with your assessment result, you may use the following avenues to voice your concerns
Our team of assessors and administration staff are trained in our procedures to provide you with excellent customer service and act in an ethical and professional manner.
If you are unhappy with our processes or policies we would like to hear about it so we can have the opportunity to improve our policies. In the same way as we expect our certified clients to implement improvement processes, we also implement our own improvement systems.
All complaints may be addressed to the General Manager or Chief Executive Officer through email to email@example.com or calling 1300 402 602. All complaints are treated as confidential, and all complaints will be taken seriously and investigated. When your complaint is received it will be formally acknowledged and reviewed by the General Manager or Chief Executive Officer and you will be kept up to date with the progress and outcome.
If you disagree with assessment findings or decisions relating to your certification, you should at first discuss it with your lead assessor. If you are not satisfied with the outcome of this discussion then you should contact the Chief Executive Officer at firstname.lastname@example.org or call 1300 402 602. The Chief Executive Officer will review your appeal and in most cases organise a meeting to discuss the issue with you.
In managing and reviewing complaints and appeals, the Best Practice Certification assessor/staff member involved will be excluded from the process. Our procedures also ensure that there will be no discrimination and that complaints and appeals will remain confidential.
Best Practice Certification is committed to the implementation of quality management principals across all levels and policies provided by our organisation.
Quality management objectives have been developed by Best Practice Certification to ensure that we continue to implement, maintain and improve a management system that assists us to provide a high quality of certification policies that are free from bias and are non-discriminatory.
Policies and procedures have been documented to ensure that all Best Practice Certification critical processes are controlled and managed with a philosophy of ‘plan, do, check, act’ in accordance with applicable standards, legislation and accreditation requirements.
The overall objectives of Best Practice Certification include the following:
Best Practice Certification has developed core philosophies as part of our business plan. These philosophies are aimed at maintaining long term customer relations and delivering exceptional certification policies
In order to achieve these philosophies, this Code of Conduct has been developed. The assessment is the face of Best Practice Certification and for this reason all staff and contractors shall:
Above all, Best Practice Certification place high value in our customer relations. We respect that the client has invited us into their organisation to help them and add value to their business management system processes.
We aim to establish long-term relationships with our clients with care not to lose sight of the bigger picture and our clients as some of our competitors have in the past.
Any breach of this policy by staff shall result in disciplinary action.
Clients that have been certified by Best Practice Certification may use the Best Practice Certification logo and accreditation symbol on advertising material, stationary, business cards etc, provided that the following conditions are adhered to:
Failure to meet the conditions stated above will result in the following action:
Should the organisation fail to take appropriate action Best Practice Certification may take action to deal with the incorrect reference to certification status or misleading use of certification documents, marks and logos. Such action may include requests for corrective action, suspension or withdrawal of certification, publication of the transgression and, if necessary, legal action.
If you aware of any organisation in breach of these conditions or you have questions relating to the use of our logos, please contact Best Practice Certification.
Best Practice Certification is an independent Australian company that provides certification policies throughout Australia.
In order to maintain the high quality of our policies, Best Practice Certification ensures that impartiality is maintained without exception whilst carrying out management system certification policies.
We maintain impartiality through managing conflict of interest and ensuring the objectivity of our management system certification activities.
All assessors are assigned to a client by methods that ensure impartiality is maintained. This includes signed declarations by the assessor and detailed review of both the client and assessor.
All Best Practice Certification procedures for carrying out certification activities including assessments, client communication, correspondence and certification decision making have been documented to ensure that conflict of interest does not exist
Where a conflict of interest has been identified and the conflict cannot be removed through the assignment of a new assessor, the certification policies shall not be provided to the client.
Any concerns relating to the impartiality of our certification policies can be directed to the Best Practice Certification General Manager.
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Except as expressly provided, Best Practice Certification reserves all intellectual property rights in respect of any content on this website
All trade marks displayed on this website are either owned or used under licence by Best Practice Certification and its affiliates
Except where explicitly stated otherwise, this website is provided for informational purposes only about Best Practice Certification products and services. You should always obtain specific advice before deciding on the suitability of any product or service
Unless explicitly stated, no part of this website forms part of the terms and conditions under which a particular product or service is provided and is not an offer to enter into a legally binding contract
Reference to any product or service on the site does not constitute an offer to sell or supply that product or service and does not mean that the product or service is available in all countries or that the name, description or specification of the product or service will be the same as that included on this website
No information on this website shall constitute an invitation to invest in Best Practice Certification or any affiliate
Whilst all reasonable efforts have been made to ensure that the information contained in this website is accurate and up to date, changes in circumstances after the date of publication may impact upon the accuracy of the information. Nothing contained in this website shall be construed as conferring any licence or right under any trade mark or in relation to any copyright of Best Practice Certification or any third party. Subject to any implied terms which cannot be excluded by law, Best Practice Certification and their directors, officers and employees, do not accept any liability for any loss or damage, however caused, to any person arising from the use of or reliance upon the information contained in this website. Best Practice Certification does not accept liability for information contained in websites linked to this web-site
We reserve the right to make any changes and corrections to this site as and when we consider it appropriate and without notice
At various points throughout the site you may be offered automatic links to other internet sites relevant to a particular aspect of this site. This does not indicate that Best Practice Certification or its affiliates are necessarily associated with any of these other sites or their owners. Whilst it is the intention of Best Practice Certification that you should find these other sites of interest, neither Best Practice Certification, nor affiliates, or their affiliates' officers, employees and agents shall have any responsibility or liability of any nature whatsoever for these other sites or any information contained in them, none of which have been verified or endorsed by Best Practice Certification or affiliates. If at any time you find that you have accessed another site you may return to this site by clicking on the 'backwards' arrow, or by keying in the domain address of Best Practice Certification http://www.bestpracticecertification.com.au
You must obtain prior written approval from Best Practice Certification before linking to this website except where:
Best Practice Certification reserves the right to revoke this consent to link at any time in its sole discretion.
You warrant that any information or know-how you submit via this website will not be proprietary, confidential, nor violate the intellectual property rights of any party
You further agree that Best Practice Certification may use or deal with any information or know-how received via this website without charge or restriction
You warrant that you shall not, provide any information or materials to Best Practice Certification that are defamatory, threatening, obscene, harassing, or otherwise unlawful.
Kobi Simmat, Chief Executive Officer, Best Practice Certification