Frequently Asked Questions 

  • Why should I get ISO certified?

  • What are the costs of becoming certified?

View all answers >

  • How to get ISO 9001:2015 certified?

  • How long does it take to get an organisation certified?

View all answers >

  • What is ISO 45001 certification?

  • What are the benefits of ISO 45001 certification?

View all answers >

  • Why is ISO 27001 required?

  • What does it mean to be ISO 27001 certified?

View all answers >

  • Why is ISO 14001?

  • How much does it cost to become IS0 14001 certified?

View all answers >

  • Do I still need AS/NZS 4801?

  • What is the most recent version of AS/NZS 4801?

View all answers >

General FAQ

What is JAS-ANZ?


JAS-ANZ is an organisation responsible for accrediting and regulating the certification industry. It stands for Joint Accreditation Scheme of Australia and New Zealand. We are accredited by JAS-ANZ to ISO/IEC 17021, and can be found on the JAS-ANZ directory here.




What are the certification costs?


The certification industry is highly regulated. As part of our regulated requirements we need to get an understanding of your company size, locations and scope of operations before we can provide you with costs. Once we have some details we can provide you with initial cost estimates. Please contact us to find out more information.




How does my business get ISO certified?


The certification process consists of a number of steps:
1. Gap Analysis Phase (Optional): provides an assessment report outlining any areas that require development prior to certification. 2. Stage One Assessment - evaluates your management system documentation. 3. Stage Two Assessment - evaluates how your system documentation is implemented across the business. 4. Certification - a 'Statement of Certification' is issued, confirming compliance with the standard. Your management system needs to be developed and implemented prior to a certification assessment. Read more on the certification process here.




How long is ISO certification valid for?


ISO certification is valid for a 3-year period from the date of issue, subject to regular surveillance assessments.




What is ISO 9001?


ISO 9001 is an international Quality Management System certification (QMS). It is the most common certification for businesses as it demonstrates their ability to consistently provide products and services that meet customer and regulatory requirements. For more information on ISO 9001 click here.




What is ISO 14001?


ISO 14001 is the international standard for Environmental Management Systems (EMS). It provides a framework that organisations can follow to manage their environmental responsibilities. For more information on ISO 14001 click here.




What is OHSAS 18001?


OHSAS 18001 is an internationally applied British Standard for Occupational Health and Safety Management Systems. It exists to help all kinds of organisations demonstrate their occupational health and safety performance. For more information on OHSAS 18001 click here.




What is ISO 45001?


ISO 45001 is the future replacement to OHSAS 18001 and AS/NZS 4801, and will become the international ISO standard for Occupational Health and Safety Management Systems (OHSMS). For more information on ISO 45001 click here.




What is ISO 27001?


ISO 27001 is the international standard for Information Security Management Systems (ISMS). ISO 27017 is a Cloud Security standard that can compliment ISO 27001, as is ISO 27018 (Code of practice for protection of personally identifiable information). An ISMS is a framework of policies and procedures that includes all legal, physical and technical controls involved in an organisation's information risk management processes. For more information on ISO 27001 click here.




Why should I get ISO certified?


When you achieve certification you will be able to demonstrate to customers and stakeholders your commitment to quality products and services, be it for the benefit of the environment, the safety of all stakeholders or for business ethics and risk management.




How will certification help me and my organisation?


Certification is a great opportunity to improve efficiencies as an organisation and celebrate your achievements. It will allow you to better promote your business and show that you are a trusted supplier to all stakeholders which could consequently open up new business opportunities, including being able to tender for large contracts.




Does Best Practice offer Training courses to assist with business improvement, auditing, and certification?


The Best Practice Training Academy offers a large selection of online courses which have been developed with flexibility and ease, so that you can fit in your professional development with the reality of your busy schedule. Choose from our growing range of online training courses that enable you to learn at your own time and pace.




What is AS/NZS 4801?


AS/NZS 4801 is the Australian and New Zealand standard for Occupational Health and Safety Management Systems. It exists to help all kinds of organisations establish sound occupational health and safety practices and demonstrates compliance against regulatory frameworks. For more information on AS/NZS 4801 click here.




How long does it take to get ISO certified?


From our experience, it usually takes medium sized organisations between 6-12 months to become certified. However, it may take less time if your organisation is highly focused on becoming certified, or it may take longer if you are part of a large organisation, have complex systems, or are introducing your systems. Some of the factors that will influence the timeframe are:

  • The commitment and leadership of your senior management
  • your current status - where are you now?
  • what kind of 'quality/safety/environment etc culture' currently exists
  • The gaps: what gaps you have, where they are and what's needed to fill them
  • how or if your system is documented
  • the resources and skills you can apply.
At Best Practice, we exist to assist you on your business improvement journey. The learning and improvements that occur along the journey are part of the whole process, and we can assist with recommendations for ways to accomplish them. For more information please contact us.




What is ISO 20252?


ISO 20252 is the International standard for market, social and opinion research. This standard covers the complete process of research projects. For more information on ISO 20252 click here. We are also AMSRO/AMSRS approved certifiers to this standard.




What is an Integrated Management System (IMS)?


An integrated management system is the culmination of a number of standards, usually Quality (ISO 9001), Environment (ISO 14001) and Safety (AS/NZS 4801/OHSAS 18001/ISO 45001). An integrated management system allows you to create efficiencies in the common areas of the standards and allows you to run and manae one fluid system. For more information on IMS click here.




What is HACCP/ISO 22000 Food Safety?


HACCP and ISO 22000 are Food Safety certifications designed to assist companies in identifying and controlling hazards and risks associated with all stages of food managament, from supply to transport, storage and service. HACCP is an abbreviation for Hazard Analysis Critical Control Point. For more information click here.




What is GWO Certification?


Global Wind Organisation Certification allows businesses to provide training to the relevant GWO Training Modules. There are two types - safety and technical.




What is ISO certification?


ISO certification is designed to ensure the quality, safety, and efficiency of products, services, and systems across an organisation. ISO certification can be a rewarding and enriching opportunity for organisations to improve their existing systems as well as implement new ideas in their business. ISO certification exists to ensure quality, consistency and efficiency across organisations. There is a wide range of ISO standards available to every organisation in almost every industry. Some of the most common ISO certifications are ISO 9001 (Quality Management system), ISO 14001 (environmental management system), ISO 45001 (occupational health and safety) and ISO 27001( system management system). Best Practice Certification certifies each of these standards. Each standard has both unique criteria as well as common criteria between ISO standards (making the implementation of multiple systems easy) that must be met in order for organisations to be certified. The ISO standards are developed by ISO (International Organization for Standardization), an independent, non-governmental, international organization.




What does it mean to be ISO certified?


Being ISO certified means an organisation has met the requirements of the ISO standard that they are certified to. For example, if an organisation is certified to ISO 9001, it means that they have met all of the criteria that evaluate if a Quality Management System (QMS) is appropriate and effective and have also identified and implemented improvements to their organisation.




Why is ISO certification important?


ISO Certification is an essential part of modern business to show customers and stakeholders that your organisation is committed to continual improvement; not to mention, it’s often mandatory when bidding on large scale tenders and government jobs.





 

ISO 9001 FAQ

What is ISO 14001?


ISO 14001:2015 is the internationally recognised Environmental Management Systems standard. It provides a framework that organisations can follow to manage their environmental responsibilities and risks. ISO 14001:2015 Environmental Management System standard, when implemented, is a strategic activity that helps manage environmental aspects, fulfil compliance obligations, and address risks and opportunities. As a part of the ISO family of standards, ISO 14001 can easily be integrated with other management system standards, most commonly ISO 9001. We are JAS-ANZ accredited to provide certification to this standard. Find out more on what ISO 14001 is with our Trade Secrets here.




How do I get ISO 14001 certified?


Best Practice is JAS-ANZ accredited to provide your organisation with ISO 14001 certification.




What is the latest version of ISO 14001?


ISO 14001: 2015 is the latest version of ISO 14001, which has an increased emphasis on risk-based thinking in the context of environmental management in your organisation.




What are the requirements of ISO 14001?


ISO 14001 requires your organisation to take into account environmental concerns to minimise its footprint. This can be inside the organisation or extend to suppliers as well as the end deliverable.




Why do I have to get ISO 14001 certified?


There’s no mandate for organisations to get ISO 14001 certification, however, more proactive organisations will see the value in getting certified to show their clients and suppliers they take environmental concerns seriously, as well as being able to bid on large tenders that often require organisations to be certified.




What is ISO 14001 training?


ISO 14001 training requires you to get an understanding of your organisation’s environmental impact, and aims to introduce your organisation to new ways to operate that ultimately minimise its footprint. You’ll learn new ways of monitoring and measuring environmental impacts, as well as management strategies to minimise your environmental impact.




How much does ISO 14001 cost?


We look at three key variables: the risk of the industry, the scope of your operations and how many people are involved/employed, and then tell you how much your ISO 14001 certification will cost, as the quote is dependent on these variables.




How long does ISO 14001 last for?


ISO 14001 certification lasts for three-years following your initial certification date.




What are the benefits of being ISO 14001 certified?


Being certified to ISO 14001 shows your stakeholders that you take environmental management seriously, which is topical in a modern business context, as well as enabling your organisation to bid on projects that it wasn’t previously able to such as large-scale, government or council tenders.




What are the steps to ISO 14001 certification?


1. Gap Analysis (optional): The process begins with an optional gap analysis to evaluate your management system against each clause of ISO IEC 27001:2013. 2. Stage One: The mandatory first step is a desktop assessment to evaluate your management system documentation, including policies, processes, management review records, scope and context as well as system implementation. 3. Stage Two: The stage two assessment is the final step of the initial certification process. To achieve certification against your systems, we need to verify that the documented requirements of the standard are implemented across the business. 4. Certification: Once your stage two assessment is verified and the process is complete, a 'Statement of Certification' is issued, confirming compliance with the relevant standard.​ This certification is valid for a three-year period from the date of issue.




How can I transfer my existing ISO 14001 certification?


You can transfer your current ISO 45001 certification to Best Practice seamlessly. We will continue your current certification schedule, contact us for an obligation free quote, and we’ll take the hassle out of transferring your ISO 14001 Certification.





 

ISO 45001 FAQ

What is ISO 45001?


ISO 45001 is the first internationally released ISO standard for Occupational Health & Safety systems. It is a relatively new standard, released in March 2018. ISO 45001:2018 outlines the requirements for your organization to develop efficient safety systems. It shows interested parties and stakeholders your organization is committed to the safety of workers and providing a safe work environment. It is an important sign of your business' capability to reduce costs through preventing workplace injury and illness. AS 4801 is the most widely recognized OH&S standard in Australia. It is applicable to organisations of all sizes, industries or products and services it offers. Find out more on what AS/NZS 4801 is with our Trade Secrets here.




How to create an ISO 45001 system?


Your system has to meet the minimum requirements before you can be certified. Here, we outline the steps to creating your quality management system for certification. 1. Understand the intent of ISO 45001. Read through the standard and familiarise yourself with the terminology. 2. Understand the requirements set out in ISO 45001. Develop your management system according to the standard. For more information on this, have a look at our Trade Secrets. 3. Perform a gap analysis to identify how ready you are to become certified. This will highlight any areas that need further development. Have a look at our ISO 45001 PDF Gap Analysis Checklist here. 4. Undergo the process of Certification. We will need to evaluate your organization to ensure you are compliant to ISO 45001 with a Best Practice Assessment. Find more information on the process here.




What is the latest version of ISO 45001?


ISO 45001 is the new internationally recognized Occupational Health & Safety standard. ISO 45001 is newly released and will replace AS/NZS 4801 and OHSAS 18001, as these standards will be withdrawn over the next three years. ISO 45001 outlines the requirements of an OH&S management system to ensure worker safety and provide a safe work environment. They are influential indicators that an organization has measures in place to reduce workplace injury and illness.




What does it mean to be ISO 45001 certified?


When you are certified to ISO 45001, you are able to get external certification of your system. This helps show interested parties, stakeholders and customers that you have met the requirements set out in ISO 45001:2018, and that you have systems in place to mitigate risks and build confidence. ISO 45001 shows you are actively working to reduce risks that exist in the workplace, and therefore reduce workplace related injury and illness. This can provide significant cost savings as you can reduce employee sick leave, compensation and insurance.




What are the requirements of ISO 45001?


ISO 45001:2018 is the standard that outlines the OH&S requirements that need to be met to become certified. These requirements are broken down into clauses that provide the framework for your management system. The clauses are Context of the Organization (clause 4), Leadership (clause 5), Planning (clause 6), Support (clause 7), Operation (clause 8), Performance Evaluation (clause 9) and Improvement (clause 10). ISO 45001:2018 follows the new structure of ISO standards, Annex SL. The requirements of ISO 45001 are to identify the risks and have a business plan for occupational health and safety. Have a look at the video below to find out more.




How to get certified to ISO 45001?


1. Gap Analysis (optional): The process begins with an optional gap analysis to evaluate your OH&S system against each clause of ISO 45001. 2. Stage One: The mandatory first step is an assessment of your management system documentation to evaluate it against the standard, including policies, processes, management review records, scope and context. It sets the basis for Stage Two. 3. Stage Two: The stage two assessment is the final step of the initial certification process. To achieve certification, we need to check that the documented requirements of the standard are implemented across the business. We visit your offices and sites, as well discuss your system with relevant people in your business. 4. Certification: Once your stage two assessment is verified and the process is complete, a 'Statement of Certification' is issued, confirming compliance with the relevant standard.​ This certification is valid for a three-year period from the date of issue. Surveillance assessments will need to be performed on a regular basis to maintain your certification. Contact Us with any questions you may have, or to find out more about the certification process.




Why is ISO 45001 required?


ISO 45001 is required to show customers, suppliers and stakeholders that you have idenitified, mitigated and controlled safety risks, and you are committed to providing a safe workplace. To become certified to ISO 45001, companies need to undergo evaluation against the standard, and need to have ongoing surveillance audits to ensure ongoing compliance. Find out more about the certification process here.




What is ISO 45001 training?


ISO 45001 training can be used to understand the underlying meaning of the standard, so you can develop a safety management system that can then be audited and assessed against ISO 45001. For more information on AS/NZS 4801 training, visit our Training Academy here.




What are the benefits of being ISO 45001 certified?


Being certified to ISO 45001 shows your customers that you have been externally verified as having a system that meets the minimum requirements of ISO 45001. It allows your stakeholders to trust your organization and its ability to manage occupational health and safety, and reduce OH&S risks, and therefore reduce workplace related injury or illness. ISO 45001 provides numerous benefits and opportunities, including:

  • Tender for work - Declare conformance with the standard and tender for work, including government contracts​ and large corp orate jobs.
  • Provide evidence for stakeholders - Enhance your reputation by providing formal recognition of your management processes to customers and interested stakeholders.
  • Legal compliance - Provide evidence your organisation meets regulatory requirements, as AS/NZS 4801 instructs that your organisation must meet legal obligations.
  • Reduce workplace related injury or illness - By managing OH&S hazards and risks you can reduce workplace related injuries and illnesses, creating cost savings in worker sick leave and sometimes insurance premiums.
  • Create evidence of due diligence if an incident occurs - Minimise the risk of legal action from worker's compensation, liability​ claims and provide evidence should an incident occur.
  • Create your marketing advantage - Create a competitive advantage and marketing opportunity as certification can be a key differentiator in today's challenging marketplace.




How can I transfer my existing ISO 45001 certification?


You can transfer your current ISO 45001 certification to Best Practice seamlessly. We will continue your current certification schedule, contact us for an obligation free quote. Why Best Practice?

  • We work to understand your business
    We provide meaningful observations. It's more than just compliance or non-conformance for us.
  • We provide you with support services
    We help grow and continually improve your business with training, webinars, YouTube videos and our industry magazine, Certified.
  • We have no hidden fees
    Our rates are all inclusive and transparent. We don't have any hidden reporting, travel or preparation fees.




How long does it take to implement ISO 45001?


The durations for implementing ISO 45001 will vary from company to company based on the variability of the appetite for change, the level of buy-in and the positive culture. However, company size is a big influence. Some standard practices are:

  • Small organizatons - up to 150 staff - 3-6 months
  • Medium organizations - up to 1000 staff - 8-12 months
  • Large organizations - more than 1000 staff - 12-18 months
Have a look at our video below for more information on how long it takes to implement ISO 45001.





 

ISO 27001 FAQ

What is ISO 14001?


ISO 14001:2015 is the internationally recognised Environmental Management Systems standard. It provides a framework that organisations can follow to manage their environmental responsibilities and risks. ISO 14001:2015 Environmental Management System standard, when implemented, is a strategic activity that helps manage environmental aspects, fulfil compliance obligations, and address risks and opportunities. As a part of the ISO family of standards, ISO 14001 can easily be integrated with other management system standards, most commonly ISO 9001. We are JAS-ANZ accredited to provide certification to this standard. Find out more on what ISO 14001 is with our Trade Secrets here.




How do I get ISO 14001 certified?


Best Practice is JAS-ANZ accredited to provide your organisation with ISO 14001 certification.




What is the latest version of ISO 14001?


ISO 14001: 2015 is the latest version of ISO 14001, which has an increased emphasis on risk-based thinking in the context of environmental management in your organisation.




What are the requirements of ISO 14001?


ISO 14001 requires your organisation to take into account environmental concerns to minimise its footprint. This can be inside the organisation or extend to suppliers as well as the end deliverable.




Why do I have to get ISO 14001 certified?


There’s no mandate for organisations to get ISO 14001 certification, however, more proactive organisations will see the value in getting certified to show their clients and suppliers they take environmental concerns seriously, as well as being able to bid on large tenders that often require organisations to be certified.




What is ISO 14001 training?


ISO 14001 training requires you to get an understanding of your organisation’s environmental impact, and aims to introduce your organisation to new ways to operate that ultimately minimise its footprint. You’ll learn new ways of monitoring and measuring environmental impacts, as well as management strategies to minimise your environmental impact.




How much does ISO 14001 cost?


We look at three key variables: the risk of the industry, the scope of your operations and how many people are involved/employed, and then tell you how much your ISO 14001 certification will cost, as the quote is dependent on these variables.




How long does ISO 14001 last for?


ISO 14001 certification lasts for three-years following your initial certification date.




What are the benefits of being ISO 14001 certified?


Being certified to ISO 14001 shows your stakeholders that you take environmental management seriously, which is topical in a modern business context, as well as enabling your organisation to bid on projects that it wasn’t previously able to such as large-scale, government or council tenders.




What are the steps to ISO 14001 certification?


1. Gap Analysis (optional): The process begins with an optional gap analysis to evaluate your management system against each clause of ISO IEC 27001:2013. 2. Stage One: The mandatory first step is a desktop assessment to evaluate your management system documentation, including policies, processes, management review records, scope and context as well as system implementation. 3. Stage Two: The stage two assessment is the final step of the initial certification process. To achieve certification against your systems, we need to verify that the documented requirements of the standard are implemented across the business. 4. Certification: Once your stage two assessment is verified and the process is complete, a 'Statement of Certification' is issued, confirming compliance with the relevant standard.​ This certification is valid for a three-year period from the date of issue.




How can I transfer my existing ISO 14001 certification?


You can transfer your current ISO 45001 certification to Best Practice seamlessly. We will continue your current certification schedule, contact us for an obligation free quote, and we’ll take the hassle out of transferring your ISO 14001 Certification.





 

ISO 14001 FAQ

What is ISO 14001?


ISO 14001:2015 is the internationally recognised Environmental Management Systems standard. It provides a framework that organisations can follow to manage their environmental responsibilities and risks. ISO 14001:2015 Environmental Management System standard, when implemented, is a strategic activity that helps manage environmental aspects, fulfil compliance obligations, and address risks and opportunities. As a part of the ISO family of standards, ISO 14001 can easily be integrated with other management system standards, most commonly ISO 9001. We are JAS-ANZ accredited to provide certification to this standard. Find out more on what ISO 14001 is with our Trade Secrets here.




How do I get ISO 14001 certified?


Best Practice is JAS-ANZ accredited to provide your organisation with ISO 14001 certification.




What is the latest version of ISO 14001?


ISO 14001: 2015 is the latest version of ISO 14001, which has an increased emphasis on risk-based thinking in the context of environmental management in your organisation.




What are the requirements of ISO 14001?


ISO 14001 requires your organisation to take into account environmental concerns to minimise its footprint. This can be inside the organisation or extend to suppliers as well as the end deliverable.




Why do I have to get ISO 14001 certified?


There’s no mandate for organisations to get ISO 14001 certification, however, more proactive organisations will see the value in getting certified to show their clients and suppliers they take environmental concerns seriously, as well as being able to bid on large tenders that often require organisations to be certified.




What is ISO 14001 training?


ISO 14001 training requires you to get an understanding of your organisation’s environmental impact, and aims to introduce your organisation to new ways to operate that ultimately minimise its footprint. You’ll learn new ways of monitoring and measuring environmental impacts, as well as management strategies to minimise your environmental impact.




How much does ISO 14001 cost?


We look at three key variables: the risk of the industry, the scope of your operations and how many people are involved/employed, and then tell you how much your ISO 14001 certification will cost, as the quote is dependent on these variables.




How long does ISO 14001 last for?


ISO 14001 certification lasts for three-years following your initial certification date.




What are the benefits of being ISO 14001 certified?


Being certified to ISO 14001 shows your stakeholders that you take environmental management seriously, which is topical in a modern business context, as well as enabling your organisation to bid on projects that it wasn’t previously able to such as large-scale, government or council tenders.




What are the steps to ISO 14001 certification?


1. Gap Analysis (optional): The process begins with an optional gap analysis to evaluate your management system against each clause of ISO IEC 27001:2013. 2. Stage One: The mandatory first step is a desktop assessment to evaluate your management system documentation, including policies, processes, management review records, scope and context as well as system implementation. 3. Stage Two: The stage two assessment is the final step of the initial certification process. To achieve certification against your systems, we need to verify that the documented requirements of the standard are implemented across the business. 4. Certification: Once your stage two assessment is verified and the process is complete, a 'Statement of Certification' is issued, confirming compliance with the relevant standard.​ This certification is valid for a three-year period from the date of issue.




How can I transfer my existing ISO 14001 certification?


You can transfer your current ISO 45001 certification to Best Practice seamlessly. We will continue your current certification schedule, contact us for an obligation free quote, and we’ll take the hassle out of transferring your ISO 14001 Certification.





 

AS/NZS 4801 FAQ

What is AS/NZS 4801?


AS/NZS 4801:2001 is an Australian and New Zealand standard for Occupational Health & Safety systems. We are JAS-ANZ accredited to provide certification to this standard. AS/NZS 4801 outlines the requirements for your organization to develop efficient safety systems. It shows interested parties and stakeholders your organization is committed to the safety of workers and providing a safe work environment. It is an important sign of your business' capability to reduce costs through preventing workplace injury and illness. AS 4801 is the most widely recognized OH&S standard in Australia. It is applicable to organisations of all sizes, industries or products and services it offers. Find out more on what AS/NZS 4801 is with our Trade Secrets here.




How can I transfer my existing AS/NZS 4801 certification?


You can transfer your current AS/NZS 4801 certification to Best Practice seamlessly. We will continue your current certification schedule, contact us for an obligation free quote. Why Best Practice?

  • We work to understand your business
    • We provide meaningful observations. It's more than just compliance or non-conformance for us.
  • We provide you with support services
    • We help grow and continually improve your business with training, webinars, YouTube videos and our industry magazine, Certified.
  • We have no hidden fees
    • Our rates are all inclusive and transparent. We don't have any hidden reporting, travel or preparation fees.




What is the latest version of AS/NZS 4801?


ISO 45001 is the new Occupational Health & Safety standard. ISO 45001 is newly released and will replace AS/NZS 4801, as this standard will be withdrawn. ISO 45001 is an internationally recognized standard, compared to AS/NZS 4801, which is widely recognized in Australia and New Zealand Both standards outline the requirements of an OH&S management system to ensure worker safety and provide a safe work environment. They are influential indicators that an organization has measures in place to reduce workplace injury and illness.




Why is AS/NZS 4801 required?


AS/NZS 4801 is required to show customers, suppliers and stakeholders that you have idenitified, mitigated and controlled safety risks, and you are committed to providing a safe workplace. To become certified to AS/NZS 4801:2001, companies need to undergo evaluation against the standard, and need to have ongoing surveillance audits to ensure ongoing compliance.