Cyber Attack on Water Company Causes Network Outage

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A water company in the U.S. is picking up the pieces after hackers launched a cyberattack that resulted in the company taking down its phone and online payment system.


Greenville Water, based in South Carolina suffered the outage on January 22nd, with a company spokesperson, Emerald Clark stating that 500,000 customers were impacted by the breach.


In a statement released by the company, Greenville Water said that experts “have taken immediate and appropriate action to reinforce existing security measures and to mitigate the potential impact, as well as determining its origin.” The company reiterated that the cyber breach “has not and will not impact or compromise the safety and delivery of water that is treated and maintained by our facilities.”


David Bereskin, Greenville Water’s CEO said the company was “fairly certain” that the company’s data had not been accessed by a third-party, adding that “we have been preparing for potential attacks for years and put specific protections in place to ensure the safety of our data and the integrity of our water.”


“We have no reason to believe that any confidential information maintained on our systems have been accessed without authorisation,” he added.


The CEO confirmed that the company did not store the credit card information of its customers paying online or by phone on its systems.


Greenville County’s government affairs coordinator, Bob Mihalic told Greenville News that “Greenville County uses multiple methods of protecting data, hardware and infrastructure from potential cyber-attacks.”


The company’s website and phone payment systems have now been fully restored, with the company stating that “we are continuing our investigation and will share additional details as they become available.”

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