There's ten key success factors that influence the effectiveness of your ISO 9001:2015 quality management system.
I'm going to explore the 10th success factor of ISO 9001 and how you can implement ISO 9001 objectives, policies, risks & opportunities in your organization.
ISO 9001:2015 success factor number 10 describes objectives and targets, mentioning specifically how to ensure that the objectives and targets align with the policies. The policies should in turn align with the business and that the ISO 9001 quality management system is apart of business on a day-to-day basis.
So my question to you is this: What could you do in your organization to ensure that customers, customer satisfaction, business improvement and innovation are part of your day to day activities?
What could you do or what types of communication could you implement, who could be involved in discussing that process, improving that process, innovating that process, improving customer satisfaction and ultimately ask yourself the question; why does your organization exist?
When you understand why your organization exists, it can form part of the overall filter for the improvement of your organization on a day-to-day basis. More importantly, this improves your customer's experience. So you're focusing on helping them to feel love, joy and surprise in every single touch point that they've got with your business. The last thing you want is a frustrated customer.They won't keep coming back, and don't forget that word of mouth is also the most powerful form of marketing.
If you want more information, or some in-depth understanding of what's involved in ISO 9001 - how to feel more confident & competent and go step by step through ISO 9001 as a standard - maybe use it for internal auditing, maybe you've got to develop a management system. You might be new to this, you might be an executive that just needs a refresher... either way, our ISO 9001 Essentials Training Course prepared by Best Practice is an absolutely fantastic resource.
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